Post by ruhaimaromana22 on Nov 5, 2024 7:17:23 GMT
At the beginning of the third quarter of 2019, the LiveTex development department released an important update - localization of the chat widget on the website and the operator's workstation.
Since July 2019, the LiveTex Operator Application social media marketing service can be used not only by Russian-speaking users. Thanks to the changes, it became possible to translate the Operator Application interface into a foreign language. This can be done in the settings and is available to each user of the LiveTex omnichannel platform.
Multilingual LiveTex Operator Application
It also became possible to change the language text in the LiveTex online chat widget . At the moment, 11 languages are supported, not counting Russian: English, Armenian, Vietnamese, Indonesian, Spanish, Korean, Chinese, Portuguese, Thai, Ukrainian, French . You can control the language in which the widget will be displayed using a variable in the embed code (that is, you can load your own language on each site).
These are not all the criteria that will help you improve customer service, but by starting to follow at least them, you will see an increase in the loyalty of your clients. We hope these tips were useful for you.
It is worth considering that CRM is not a solution to all problems, but a working tool. If your employees are negligent in their duties, CRM will not be able to make you sell more. A salesperson can set a reminder for himself and then easily ignore it. However, CRM will help the manager identify such an employee.
It is very important to appoint a responsible employee for CRM implementation from the very beginning. It is important to remember that the company spends money on attracting each client, so you cannot be careless about processing incoming leads.
Since July 2019, the LiveTex Operator Application social media marketing service can be used not only by Russian-speaking users. Thanks to the changes, it became possible to translate the Operator Application interface into a foreign language. This can be done in the settings and is available to each user of the LiveTex omnichannel platform.
Multilingual LiveTex Operator Application
It also became possible to change the language text in the LiveTex online chat widget . At the moment, 11 languages are supported, not counting Russian: English, Armenian, Vietnamese, Indonesian, Spanish, Korean, Chinese, Portuguese, Thai, Ukrainian, French . You can control the language in which the widget will be displayed using a variable in the embed code (that is, you can load your own language on each site).
These are not all the criteria that will help you improve customer service, but by starting to follow at least them, you will see an increase in the loyalty of your clients. We hope these tips were useful for you.
It is worth considering that CRM is not a solution to all problems, but a working tool. If your employees are negligent in their duties, CRM will not be able to make you sell more. A salesperson can set a reminder for himself and then easily ignore it. However, CRM will help the manager identify such an employee.
It is very important to appoint a responsible employee for CRM implementation from the very beginning. It is important to remember that the company spends money on attracting each client, so you cannot be careless about processing incoming leads.